Shipping & returns
Shipping & returns
The clear version. For the legal version, see our Refund Policy in the footer.
Where we ship
United States and Canada only. We don't currently ship outside North America.
We have warehouses in both countries. Your order is routed to the closer one automatically. This means US orders never cross the border into Canada and vice versa — no customs delays, no surprise duties.
How long it takes
- Order processing: 1–2 business days
- US shipping: 2–5 business days
- Canadian shipping: 2–5 business days
You'll receive a tracking number by email when your order ships.
Shipping costs
- Free shipping on US orders over $250 USD
- Free shipping on Canadian orders over $250 CAD
- Below the threshold: flat-rate $12 (US) or $15 CAD (Canada)
- Accessories ship for the flat rate unless added to a qualifying panel order
Returns
You have 30 days from the delivery date to request a return.
To qualify for a full refund, the device must be:
- Returned within 30 days of delivery
- In original condition (unused, no signs of wear)
- In original packaging with all included accessories
- Accompanied by your order number
Opened or used devices
We accept returns on opened or used devices within the 30-day window, but a 25% restocking fee applies. This is standard practice for the category — it covers cleaning, inspection, and the reality that we can't resell an opened unit at full price.
How to start a return
Email us through the contact page with your order number and reason for return. We'll send you a return shipping label and instructions within one business day.
Customer covers return shipping unless the return is due to a defect or our error.
Refunds
Once we receive and inspect the returned item, your refund will be processed to the original payment method within 5–10 business days. You'll get an email when the refund is issued.
Damaged in transit
If your panel arrives damaged, email us within 7 days of delivery with photos of the damage and the packaging. We'll replace it at no cost. Don't return the damaged unit — we'll handle it.
Warranty claims
All HYS RED panels and accessories come with a 1-year warranty covering manufacturing defects. If anything fails within that window — LEDs going out, fans failing, controls malfunctioning — email us with your order number and a description. We'll repair, replace, or refund based on the situation.
The warranty does not cover: physical damage from drops or impacts, water damage, damage from unauthorized modifications, or normal cosmetic wear.
Questions
Email us through the contact page. We answer every message.